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Refund Policy For 365 Distributor

At 365 Distributor, we strive to provide the best possible products and services to our valued customers. We understand that circumstances may arise where you need to request a refund. This Refund Policy outlines the conditions and procedures for processing refunds for products purchased through our wholesale website. Please read this policy carefully before making any purchase.

1. Eligibility for Refunds:

1.1. Damaged or Defective Products: If you receive a product that is damaged, defective, or not as described, you are eligible for a full refund. Please contact our customer support team within 3 days of receiving the product to initiate the refund process.

1.2. Expiry or Spoiled Products: For perishable items with an expiration date, we offer refunds if the product is received within a reasonable timeframe before the expiration date and has already expired or gone bad.

2. Non-Eligibility for Refunds:

2.1. Change of Mind: We do not offer refunds for products if you have simply changed your mind or no longer wish to keep the items.

2.2. Used Products: Refunds will not be provided for products that have been used, altered, or damaged after delivery.

2.3. Bulk or Wholesale Orders: For bulk or wholesale orders, refunds may be subject to different terms and conditions, which will be outlined in your wholesale agreement.

3. Refund Process:

3.1. Contact Customer Support: To initiate a refund request, please contact our customer support team via email at admin@365distributor.com. Provide your order details, reason for the refund, and any relevant supporting documentation or images.

3.2. Return Authorization: If your refund request is eligible, our customer support team will provide you with a return authorization number (RMA) and instructions on how to return the product.

3.3. Return Shipping: You are responsible for the return shipping costs unless the return is due to our error, such as sending the wrong or defective product. Please ensure the product is properly packaged to avoid damage during return transit. 3.4. Inspection and Processing: Once we receive the returned product, our team will inspect it to verify its condition. If everything is in order, we will process the refund within 5 business days using the same payment method used for the original purchase.

4. Partial Refunds or Store Credit: In some cases, we may offer partial refunds or store credit as an alternative to a full refund. This could apply if the product has been partially used or damaged but is still eligible for a refund under specific conditions.

5. Refund Disputes: If you have any issues or disputes regarding your refund request, please contact our customer support team. We will do our best to resolve the matter in a fair and timely manner.

6. Amendments to the Refund Policy: 365 Distributor reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on our website.

For further information or assistance with our refund policy, please reach out to our customer support team.